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Webhelp’s CEO just released a new essay, “Think human. The customer experience revolution in the digital age. Maintenance.
By Mary Bordet
Published on
Olivier Duha is the CEO and co-founder of Webhelp. Created in 2000, Webhelp, world leader in customer relationship management in the digital age, employs 110,000 people. The entrepreneur has just published Think human. The customer experience revolution in the digital age published by Eyrolles (268 pages, 22 euros). Olivier Duha looks back on twenty years of innovation that enabled him to build the success of Webhelp and describes in detail a radical change that has taken place in the economic world in which we live: customers, that is to say, we, the consumers, have acquired a central place since the advent of digital.
We are, sometimes without realizing it, the holders of an immense power, incommensurate with what was practiced in…
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