Users living in Côtes-d’Armor find themselves perplexed by consumption displayed on the EDF & Moi application, after the Ciaran storm, once again targeting the famous Linky meter.
In Côtes-d’Armor, storm Ciaran temporarily left many homes without electricity. Users of the Linky meter have nevertheless discovered enigmatic sums over the interruption period, by consulting the EDF & Moi application, which allows you to consult your electricity consumption from day to day. EDF services provided several explanations to justify what subscribers consider to be an anomaly.
Consumption billed during a power outage
In Lanvollon, a small Breton town, a family noticed from their EDF & Moi application a consumption of one euro cent per hour during the power cut due to storm Ciaran. Obviously, this is of concern when you are deprived of power. And you think afterwards that your Linky meter, which already does not enjoy an exceptional reputation, is going off the rails.
The mystery does not stop there and extends to Central Brittany, where a couple observed similar amounts every half hour, starting on November 2, 2023, the day of the power cut caused by the exceptional weather phenomenon.
Questioned about these amounts, which are admittedly derisory, the EDF Commerce Ouest service explains that they are in fact associated with the delivery of energy, then updated during billing. The complexity here comes from the fact that the display depends on the customer’s consent for tracking Linky data, with three possible scenarios.
A display which depends on the consent granted to EDF, but which is in any case regularized
For customers who have given their consent to data tracking every 30 minutes, the application displays consumption in real time with an update every half hour. For those who have not consented to monitoring in 30-minute increments, the application then shows the history of consumption on D-2, becoming zero on D+2 of an outage.
Customers without consent to the tracking of Linky data must be satisfied with a daily estimate on the application, updated according to the billing rate. EDF ensures in any case that, whatever the scenario, the customer is billed on their actual consumption, thus allaying concerns about unjustified charges during power cuts.
This puts an end to the mystery of enigmatic consumption on the EDF & Moi application. Finally, we note the importance of communication between energy suppliers and consumers, to avoid any confusion linked to new technologies, such as the Linky meter.
Source : West France
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