lost luggage? This is how you have to do with your airline

Suitcases and travel bags are currently piling up at Germany’s airports. Concerned that her
Baggage lost
sometimes have big problems getting it back. We have already summarized what exactly is behind the luggage chaos and how you should proceed in the event of luggage loss in this article.

However, since passengers sign the contract of carriage with the respective airline when they book a flight, the airports themselves do not have access to the data of passengers and luggage. In the event of luggage loss, they can therefore only help to a limited extent. So there is no way around contacting the airlines themselves.

As a rule, this step takes place via a form from the respective airline. The individual airports provide links to this on their websites. Those affected can use this to see the status of their baggage and contact the airlines directly.

Here you will find the online overviews of the largest airports:

The procedure of the airlines in the event of a lost piece of luggage is usually similar, but can also differ in individual cases. We have summarized the regulations of the largest airlines for you.

Lost luggage at Lufthansa

Lufthansa informed on its
website
about the procedure in the event of baggage delays or lost baggage.

  • In the event of baggage delay, you should keep all flight documents, especially your boarding pass and baggage tag.
  • In addition, Lufthansa points out that it can take up to an hour, and in rare cases even longer, for the luggage to be fully delivered. Therefore, wait until the luggage has been completely delivered.
  • If your luggage is delayed or lost, you should report this to Lufthansa immediately. stands for that
    online form
    to disposal. You can also report lost baggage to the Lufthansa baggage tracing service at the airport.

  • You will then receive a written confirmation with a transaction number (PIR number). Be sure to keep these.
  • Lufthansa searches for your luggage using the global luggage search system WorldTracer. Several hundred airlines are connected to the system.
  • On-line
    you can find out about the progress of the determination using the transaction number (PIR number). Here you can also change the delivery address or your contact details.
  • You will also find a contact telephone number on the written confirmation of your loss report for further information.
  • If your piece of luggage does not turn up after five days, Lufthansa will ask you to do so
    Fill out the content list
    to the lost luggage. It enables Lufthansa to allocate most of the delayed baggage.

Baggage lost at Eurowings

Also
Eurowings
provides the measures to be taken online in the event of luggage loss.

  • If you lose your luggage, contact the Eurowings luggage service team immediately or document the loss via the
    Baggage Self Service
    .

  • You will then receive written confirmation with a transaction number (PIR number), which you should definitely keep.
  • You can also check the baggage search progress using your Lost Report reference number (PIR number, e.g. CGNEW12345)
    on-line
    inform and manage your data. If, in particular, the delivery address or your contact details are incorrect or have changed, you can adjust them.

  • As soon as your luggage has arrived at Eurowings, you will be contacted by Eurowings to arrange delivery by courier. Alternatively, if you wish, you can pick up your luggage personally at the airport.
  • If your baggage is still not found after 21 days, you are entitled to compensation. The amount to be paid depends on the contents of your luggage and any receipts that you can present as proof of purchase. Applications are submitted by email to [email protected]. Include your reference number in the subject line.

Lost luggage on Easyjet

EasyJet
provides the following information online:

  • If you lose your luggage, you should contact EasyJet’s local baggage services team immediately. Alternatively, you can report lost luggage online via a
    Formally
    Report.

  • EasyJet also provides a special one for baggage tracking
    portal
    ready. Here you can view the status of your baggage, adjust your contact information and get in touch with EasyJet.

  • EasyJet informs that 90 percent of all delayed bags are found within the first 5 days. After this period, EasyJet will contact you again with further information on how to proceed.

Lost luggage at Condor

condor
provides an online contact form for lost baggage.

  • Fill this
    Form
    to stay informed about possible delayed baggage or to document the loss of baggage. The information is used to create a Property Irregularity Report (PIR) and initiate a global search.

  • If you have not received your luggage after 5 days, condor do an advanced search.
    To do this, you must send the following documents to the Baggage Service Department:

  1. Damage Report Reference Number (PIR)
  2. Detailed list of baggage contents, proof of flight (e.g. booking confirmation, ticket, boarding pass)
  3. Baggage tag stub or number
  • If the piece of luggage is found, Condor will inform you in writing.

Contact baggage service:

Condor place

60549 Frankfurt

Fax: +49 6107 939 7399

Luggage lost at TuiFly

TuiFly also provides information on its
website
about the procedure in case of lost baggage.

  • In the event of luggage damage/loss, you should immediately contact the TuiFly Lost & Found office at the arrival airport. Alternatively, contact

    [email protected]

    . The report should be made within seven days
    in the event of a later notification, there is no longer any liability.

  • When you board your flight, your baggage information will be entered into the worldwide electronic baggage tracing system so that you can see the delivery status.
  • When filling out the form, it is important that all personal information (name, address, flight information and baggage type) is correct.
  • In the event of changes, you should inform TuiFly immediately.

See in the video:

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