The nationwide mask requirement not only makes for an unusual sight. It "changes our interpersonal communication a lot," says communication coach Benedikt Held, author of "Master Class Rhetoric: The Way to a Communication Professional". In an interview with the news agency spot on news, the expert explains to what extent mouth-nose protection restricts us when speaking and what is important now when communicating.
Pay attention to stronger facial expressions
According to Held, the mask particularly limits our pronunciation. "We all know that you shouldn't speak with your hand in front of your mouth because it makes us harder to understand – but that happens through the mask. You also feel uncomfortable and do less small talk, which also negatively affects our communication and Relationships with others can impact, "he explains.
Facial expressions are also extremely important when speaking. "Studies show that facial expressions determine a large part of our emotions. The non-verbal parts of communication generally contribute to whether we interpret a statement, for example, seriously or ironically, sadly or angrily," says Held. In addition, the facial expressions also affect the voice.
Aids body language
Therefore, it is now important to pay attention to non-verbal signals. "For example, the facial expressions can also be seen above the mask. An honest smile can be recognized by the wrinkles next to the eyes, frowns can reflect and the tense frown in the middle of the forehead can contradict each other. The voice and body language can also show whether the Person is more or less facing us and how they react emotionally to the statement. " Anyone who is still unsure can ask the person directly with questions such as "Don't you see it that way?" or "You must have been happy about that, right?" address, says hero.
In order to avoid misunderstandings, the communication coach advises to speak more clearly and to strengthen one's own facial expressions. "Because even if your counterpart can't see you, the facial expressions affect the voice." In addition, it is now important to face the person you are talking to. "The situation is unusual and uncomfortable for all of us. […] Show humanity, understanding and solidarity. Keep in good contact and show that we can master this extraordinary situation together."