(Boursier.com) — MMA won the Qualiweb 2022 Trophy for the best online customer relationship in all sectors and the Trophy for the best online customer relationship in the Insurance category. The Qualiweb barometer of the best players in customer relations is established each year from emails and mystery posts sent to a panel of 220 companies covering 16 sectors of activity.
95.4/100: MMA obtained the best score among the 220 brands tested at the end of 2021. This score obtained by MMA assesses the deadlines, the relevance and the form of the answers as well as the quality of reception on the 3 online communication channels: messaging , emails and social networks. This rating rewards MMA’s ability to take care of all requests, with simplicity and via a real support process on all digital channels. Empathy, listening and optimism: these three values carried by the MMA customer service teams have once again made the difference with the Cocédal Conseil marketing research institute, organizer of the Qualiweb Trophies.
“The quality of the relationship with our clients is what makes MMA’s strength today. We are totally mobilized to offer our clients a simple, efficient and personalized experience. This is true both remotely and in an agency. We believe deeply to the value of the human relationship as the key to the satisfaction of our customers. We are therefore particularly proud to receive these two trophies which reward the commitment of the teams and a real business dynamic around the customer relationship”, declares Éric Lécuyer, Managing Director of MMA.
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