More than 400 consumers will take three companies from the Indexia group (SFAM, Foriou and Serena) to court to request reimbursement of “undue deductions” after taking out insurance contracts for telephones or other multimedia objects, we have learned. learned Wednesday from their lawyer.
The summons, consulted by AFP, also concerns the professional liability insurer of Indexia, its auditor (Ernst & Young) and the two insurers (MMA and Axeria) on which it relied, before the termination of their partnership, the contracts distributed by Indexia, which acted as a broker.
Indexia’s lawyers were notified by email of this summons, ten months after another summons which brought together around sixty consumers also represented by Emma Leoty. And a few months before a Paris criminal trial in which Indexia is being prosecuted following a second fraud repression investigation for deceptive commercial practices, with more than 500 victims recorded.
Insurance: Indexia (ex-Sfam) judged in 2024 for misleading commercial practices
This summons will be issued in the coming hours after the first criminal hearing (procedural, which takes place Wednesday afternoon, Editor’s note) which will allow me to take all the necessary information to maximize my clients’ chances of reimbursement, declared the AFP Mr. Leoty.
Contracts that go from 15.99 to 98 per month
The summons takes the example of a woman, a legal manager residing in Paris, having subscribed to an insurance contract for 15.99 euros per month in 2017. While she would not have subscribed to any changes to the contract, the withdrawals from her account banking would have multiplied (34 in 2019, then 52 in 2020, 60 in 2021, 98 in 2022 and 50 during the first months of 2023) for reach the sum of 10,763 euros in six years, instead of just under 1,000 euros according to the terms of the initial contract.
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The setbacks have been piling up for Indexia since a first fraud repression investigation, already for misleading commercial practices. Latest disappointment for the group: the departure of minority shareholders of the supervisory board of Indexia. We have terminated the mandate of our representatives on the supervisory board of Indexia due to differences with management over the governance, management and strategy of the company, investment company Ardian told AFP , confirming information from Les Echos. This European investment heavyweight holds 17% of Indexia alongside the Mirati sovereign fund Mubadala (9%) and Andera (0.3%). According to Les Echos, all have left the supervisory board of Indexia.
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