Netflix has temporarily posted its measures to combat account sharing online, in a number of countries, where they are not supposed to be in effect. Referring to the accident, the platform quickly backtracked.
” Whoops », there is no better that comes to mind! In a context where Netflix is gradually putting an end to account sharing everywhere in the world, and soon in France, a beautiful shell has slipped into the official FAQs of the streaming site. This revealed, provisionally, the future rules aimed at governing access to the platform’s catalog, such as the one which consists in connecting, via his Netflix account, to his local Wi-Fi network with his device once all 31 days, under penalty of blocking.
Netflix and account sharing: panic in Los Gatos
The future rules aimed at limiting the sharing of his password and therefore of his Netflix account are now known: connection once a month from his home Wi-Fi, as we said, temporary code in the event of travel, etc. For the moment, these rules are not applicable in countries like France or the United States, and should only be applicable from the spring, at the end of March.
Except that didn’t stop Netflix from putting them online by posting them on its site’s FAQ. What cause an outcry within the community, feeling betrayed not to have been officially informed of the changes before their implementation.
The service pleads clumsiness, but the damage is done
In reality, this is a mistake, according to Netflix. According to the streaming giant’s communications team, publishing the rules in countries where they are not yet activated was not voluntary. 1er February, the Frequently Asked Questions has also been modified, making the future rules disappear. The measures that will be imposed on French or American users have already been implemented in South America, more specifically in Chile, Peru and Costa Rica.
The service added that it would not allow itself to apply such changes without operating an official communication (probably mailing) in good and due form. However, the damage is done and many users were able to see for themselves what awaited them.
Without calling into question Netflix’s arguments, the accident thesis being admissible, it is possible that the company wanted to take the pulse of its users, on the assumption of adopting the right elements of language when address what should be a major turning point in its history.
Source : Neowin