2024 - New credit card - Migros Bank alienates loyal Cumulus customers

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The new Cumulus credit card is attracting a lot of interest, but there are still problems here and there.

Migros Bank has been issuing the Cumulus Visa credit card since July 1, 2022. Before that, the consumer credit bank Cembra Money Bank was the exhibitor. However, Migros has dissolved a corresponding partnership. However, the old Cumulus Mastercard should continue to be used in the same context without any problems until it expires.

Migros Bank is now trying to get as many of the more than 800,000 previous cardholders as possible to use their new offer. For its part, Cembra-Bank is trying to keep them going with the seamlessly available successor product “Certo Mastercard World”.

“High volume of deals”

When asked, both banks commented positively. A “high volume of transactions” has been recorded since July 1, write Migros and Migros-Bank at the request of the SRF consumer magazine “Espresso”.

It also sounds positive at Cembra: “The migration is going well.” However, exact figures are not available from either bank.

If you want to collect Cumulus points via credit card payment in the future, you can’t avoid applying for a new Migros Bank card online or via the app.

Rejection: “In individual cases”

Reports at “Espresso” show that things don’t always run smoothly. A couple got in touch – long-standing Migros customers and holders of the previous Cumulus Mastercard. Your application for a new Cumulus Visa card has been denied. But they don’t want to tell them why. The problem was reported several times at «Espresso».

The necessary regulatory checks and credit checks are carried out as part of the card application process.

Migros and Migros-Bank write “Espresso”: “As part of the card application process, the necessary regulatory checks and credit checks are carried out – not least to protect consumers.”

In individual cases, applications may be rejected – but these cases are not commented on publicly. However, the Migros Bank promises that the reasons will be disclosed to those affected.

Both providers try to score with advantages. With the Cumulus Visa card from Migros Bank, Cumulus points can still be collected when shopping together with the Cumulus card or the corresponding barcode on the credit card, and you can now use it to pay abroad without having to pay a processing fee for foreign currencies is charged.

With Cembra’s “Certo” card, this fee still applies, but there is a new “cashback” program for domestic purchases – depending on the place of purchase, the credit card customer is credited with up to one percent of the amount spent. You can find an extensive comparison between the cards here.

That also happened in this case. The couple reports that the reason was a cross in the wrong place. The application form asks, among other things, whether the money paid with the credit card belongs solely to the applicant.

Since it has a joint fund, the couple ticked “No” here. In doing so, they would have apparently violated a provision in the law against money laundering.