Amazon launches Q, its in-house chatbot. But the latter will only be available to its professional customers.
Amazon is entering the chatbot market with its brand new product, Amazon Q. While we already know giants like Microsoft with Copilot, Google with Bard and OpenAI with ChatGPT, Amazon Q stands out with its unique strategy and functions.
Why does Amazon Q target businesses and not the general public?
Amazon Q isn’t for everyone. Instead of targeting the general public, Amazon chose to focus Q on the business world. This move is smart because it takes advantage of the massive network of Amazon Web Services (AWS), a cloud service widely used by businesses.
The idea behind Amazon Q is simple: to help employees every day. Whether summarizing documents, filling out forms or answering questions about company rules, Q is here to make life at work easier.
Source: Amazon
Source: Amazon
Source: Amazon
Source: Amazon
Source: Amazon
Amazon Q isn’t just an assistant that answers questions. It can integrate with applications like Salesforce, Jira and Gmail, allowing it to understand and use company-specific information. It not only responds, but can also create content like articles, emails, and even manage tasks like sending Slack alerts or updating dashboards.
Another big plus of Amazon Q is that it is able to work with AWS infrastructure. This allows him to solve technical problems by analyzing the company’s computer systems.
Security, a big subject for Amazon
With all the privacy concerns these days, Amazon has gone all out on security for Q. Companies can control what Q can see or do, and limit its access to certain sensitive data. Amazon also ensures that they do not use customer data to improve Q, in order to keep the information confidential.
Where to test Amazon Q?
Currently, Amazon Q is available for testing in the AWS East and West US Regions. If you want to know more, Amazon has created a special page for Q.