In the United States, HP is accused of turning off all the functions of its printers when one of the cartridges of the device reaches a level that is too low.
Do you like HP and its different printer models, like the more “eco-friendly” ones? Be careful all the same, the American manufacturer would impose rather specific limitations, which should soon lead it to court in the United States.
Printers that stop too easily
What happens when a cartridge in your printer gets to dangerously dry levels? For some users of HP instruments, it is not only impossible to print correctly, it is also no longer possible to use the whole device. This was noted by many customers, who gathered to file a class action lawsuit against the American giant.
Thus, according to the agency Associated Press, a complaint was filed last June with Judge Beth Labson Freeman of the Northern District of California. The complainants explain that when one of the ink cartridges reaches a level that is too low, their multifunction printer shuts down completely. They can therefore no longer print, scan or fax a document.
The misadventures of HP
What exasperate customers, who would not have been warned of this mechanism, according to their lawyers. ” None of HP’s advertising or marketing materials disclose that their multifunction printers do not scan documents when ink cartridges are low or empty. “, is it indicated in the complaint.
A first action had been set in motion last year before being rejected by the same judge. The current complaint, on the other hand, is considered more solid, the magistrate having this time swept aside HP’s attempts to invalidate the complaint.
HP printers are not getting good publicity in 2023. Even before this complaint, the manufacturer had been pilloried by users because of its decision to no longer allow the use of ink cartridges from certain companies. third parties. Same thing with its hidden USB ports… We’ll have to pull ourselves together, HP!
Source : Gizmodo
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