After the horror flight SQ321, which left one person dead and 54 injured, Singapore Airlines has introduced new safety measures for cabin crew. The new rules are quickly causing discontent among both passengers and crew.
After the extreme turbulence on flight SQ321, Singapore Airlines is taking further action. However, the new rules are now causing discontent among travelers. The cabin crew is also anything but enthusiastic.
New turbulence rules at Singapore Airlines cause discontent
While Singapore Airlines has previously only stopped serving hot drinks and meals, the crew must now also fasten their seat belts at all times when the seat belt sign is on – even if the shaking is not very strong. The service is therefore stopped.
According to an article in the newspaper “The Straits Times”, the measure is now being criticized by crews and travelers. Depending on the route, the seatbelt sign comes on relatively often. And if the crew has to interrupt the service every time, this ultimately leads to time pressure. Especially because travelers are also complaining about the lack of service, according to a source in the newspaper.
Travelers feel “overlooked”
One flight attendant reported that crew members had to make adjustments, such as no longer offering drinks after take-off in order to have time to serve food. “The reactions of the passengers vary – some are very understanding, others feel ignored,” is the assessment so far.