INVESTIGATION – If it makes life easier for most French people, the digitization of administrative procedures can lead to very anxiety-provoking situations.
The last time Aude, 53, had to deal with the administration, this freelance consultant remembers it well. “My gardener wanted to retire. So I had to send documents to Urssaf. But I never managed to get someone online to help me through the process.“, she says, exasperated. The 50-year-old explains that she was forced to fend for herself, and finally found the model documents to send thanks to a former employer of her gardener.
Aude’s case is symbolic of a rigid, complex and anxiety-provoking administration. Shortcomings that the progressive digitization of administrative procedures has only accentuated. “Nightmare», «Difficult situation», «absurd procedures», “kafkaesque”… These are the words heard from the mouths of people who agreed to tell the Figaro their setbacks and that the annual report of the Defender of Rights, published this Tuesday, July 5, also highlights.
From Diane, 27, who battled a…
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