Nintendo will finally amend its policy, and allow all those who suffer from the so-called “drifting” bug on the Joy-Con to benefit from a repair.
This change in policy on the part of the Japanese giant will apply to Switzerland, the United Kingdom, and for all inhabitants of the European Economic Area, including France.
Houston, the controller points badly
The problem was now known for a long time. Launched in 2017, the Nintendo Switch had been the subject of complaints since 2020 about a phenomenon known as the “Joy-Con Drifting”. Due to premature wear of the analog stick, the controller would point in one direction without the player performing the maneuver, which could cause your character to move unexpectedly.
A problem for which Nintendo had already apologized at the time, but which it considered as inevitable as tire wear on a car. An explanation far from satisfying consumer associations – such as UFC Que Choisir – which had then filed a complaint. And after several years of struggle, they finally see their commitment pay off, with Nintendo’s decision to replace all the problematic controllers free of charge.
Free, but not for all problems
Indeed, a new mention has appeared on the support page dedicated to the Joy-Con Drift. The group explains its new policye: “In the European Economic Area (EEA), the United Kingdom and Switzerland, Nintendo will not charge you repair costs until further notice in the event of a stick responsiveness bug resulting from a faulty manufacture or normal wear. »
“This offer also applies to normal wear and tear, even though Nintendo’s 24-month manufacturer’s warranty has expired. “, it was added. Surely enough to give work to the Kyoto-based firm. In France alone, 7 million people own the famous console.
To benefit from this service, you can go directly to Nintendo’s after-sales service page. Then click on the “ Joy-Con”, then on the first insert dealing with the drift problem. An explanation page then appears. Scroll it all the way down and click “ No, I want to create a repair request”. From there, you can launch the folder. But beware, Nintendo also reminds that it will not take responsibility for repairing a problem created by the user.
Sources: UFC What To Choose, nintendo life, nintendo
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