An official statement from NVIDIA in order to defuse a crisis which must be quite bothering the promoter of cards GeForce.
In the recent history of NVIDIA, we have rarely been so annoyed by a technical problem directly affecting the security of products… and users. The question of the 12VHPWR port melting is indeed of this order.
A brief reminder of the situation
Only a few days after the release of the GeForce RTX 4090 graphics cards, users reported problems with the 16-pin 12VHPWR adapter melting first, and then the connector directly soldered to the graphics card.
Undoubtedly worried and somewhat embarrassed at the turns, NVIDIA quickly reacted by asking its partners to collect the graphics cards from the various cases listed in order to be able to carry out an in-depth investigation.
At the same time, the site Igor’s Lab conducted its own investigation. Specializing in CPUs and GPUs, he was cautious, refusing to present any conclusions that might seem definitive. However, he insisted on the quality of the adapter and its installation.
NVIDIA refers to ” about 50 cases »
In the process, Gamers Nexus published its study, which states that incorrect insertion of the adapter seems to be the main cause of the melting of the cable. A conclusion that is now corroborated by NVIDIA.
Relayed by Videocardz, the company’s statement is clear. At first, she evokes a concern limited to ” around 50 cases worldwide “. Estimates of 125,000 GeForce RTX 4090s sold worldwide suggest that the problem affects 0.04% of users.
Subsequently, NVIDIA specifies “ Our findings to date suggest that the issue is related to incomplete insertion of the connectors into the board “. The company recommends inserting the cable into the graphics card first, ” firmly and evenly », before placing it on the motherboard.
NVIDIA adds, however, working on new methods to ensure the connector is secure before powering up “. She also specifies that with her partners, they undertake ” to support users and validate the return process regardless of the cable and card used “.
However, the investigation is not over and we imagine that NVIDIA wants this story to be behind it quickly. The company also publishes a photo so that users can clearly differentiate between good and bad insertion of the cable/adapter into the graphics card.
Source : Videocardz
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