It is now official: Orange Bank will close its doors by the end of 2024. Its customers are now invited to migrate their accounts to Hello bank!, with whom an agreement to this effect has been signed . How will the transition go? The answers from Chlo Goldstein, marketing director of Hello bank!
Chloe Goldstein
Director of Marketing and Business Development at Hello! bank!
Chlo Goldstein, it’s D-day for Orange Bank customers who will be able to begin their “migration” to Hello bank!. How will this play out?
Chloe Goldstein: Indeed, we are delighted to have been chosen by Orange to offer a banking continuity solution to its customers. From today, in successive waves and until the summer, Orange Bank customers will receive personalized communication. They will then be able to connect their Orange Bank mobile application and access a simple and secure process, which will allow them to open, independently, an account with Hello bank! and benefit from the exclusive offer that we reserve for them. They will also be able to use our banking mobility service, which will facilitate the transition and closure of the Orange Bank account.
Closure of Orange Bank: here is what awaits customers who will migrate to Hello bank!
In successive waves? Not all Orange Bank customers can therefore initiate the transition today…
Chloe Goldstein: We invite eligible customers to be patient and wait for this communication to access the offer. To welcome them in the best conditions, we wanted this to happen gradually. But don’t worry, no one will be forgotten!
How many Orange Bank customers do you hope to “recover” thanks to this system?
Chloe Goldstein: Today, Orange Bank has nearly 400,000 customers with a bank account. We obviously hope to welcome as many as possible. By choosing Hello bank!, they will have access to a complete range of products and services at a better price, with quality customer service – our trademark – and a very good mobile application.
A dedicated telephone line to answer questions and needs
What human resources will you put in place to support Orange Bank customers in this transition?
Chloe Goldstein: As soon as they have received the personalized letter, Orange Bank customers will have access to a dedicated telephone line, where we will answer their questions and their needs. Hello bank!’s customer service consists of more than 200 advisors based in France, reachable by telephone, chat or email. This human support is real added value.
Thanks to this agreement with Orange Bank, Hello bank!, which today has just over 800,000 customers, should make a jump. Is this a way to stay in the race with BoursoBank, in particular?
Chloe Goldstein: We do not necessarily seek to be the biggest online bank on the market. We want to be the main bank for our customers. This is already the case for 57% of new customers who choose Hello Prime. We want to support our clients in all their projects.
Orange Bank closure: what are the best alternative offers?
Ask your questions!
Are you an Orange Bank customer and you have practical questions related to closing your bank account, your savings account or the future of your consumer credit? Do you want to know more about how to join Hello bank? Do not hesitate to ask your questions via our reader questions form, so that we can answer them.