Many parents do not follow every technological development. That’s why they let their children help them order and set up smartphones, notebooks, etc. Christine H. did just that for her father. The COMPUTER BILD reader ordered a new computer from Dell for his company. She gave her own delivery address because she wanted to set up the PC right away. Christine H., on the other hand, entered her father’s address as the billing address so that he could settle the costs with his company.
Problems then arose when confirming the order: the addresses were jumbled up; delivery is not possible. Christine H. then contacted Dell support. He informed her that the correct address would be passed on to the supplier. For the bill, she has to wait until the bill is issued.
Shipping was a little later and even faster than planned. But when the bill arrived, the trouble continued: Christine H.’s address was stored in both places on the document – there was no trace of her father’s data. With this bill, however, the reader is not able to receive the money from her father’s company. Again she contacted Dell Support. He put her off for weeks and then didn’t get in touch again. Christine H. asked COMPUTER BILD for help.
Right to correct invoice
If the invoice is not correct, the buyer can defer payment until the correction is made. “The background to this is that the customer otherwise, if the invoice is incorrect, pays for a wrongly labeled product, for example, which he did not order at all. Or he pays an incorrect amount that was not contractually agreed at all,” explains Thomas Hollweck. Among other things, this can affect the warranty in the event of damage.
In the case of Christine H., there are even more aspects: “The address of the invoice is important here. It must be made out to the father’s company so that he can then claim the costs of the computer for tax purposes and make use of the statutory warranty rights. If the invoice is not issued to the father’s company but to another person, this option would not apply,” says Hollweck.
A correct invoice is therefore not only important for payment, but also for any claims in the event of a problem. Only the person who bought the device can claim this.
Dell delivers
Dell was cooperative when asked by the editors: Within a short time, Christine H. received a new invoice – this time with the correct address. She can finally send her father the computer with the correct address for the refund from the company.