Arlo Technologies, a home automation company specializing in security cameras wireless, has just announced the end of support for certain models as of next April.
Users will be able to continue using the cameras, but they will no longer be updated.
New end-of-life policy announced
Arlo, Nest’s direct competitor, has just announced and implemented a new policy regarding the support of its products over time. In an email sent to customers, the company unveiled a schedule to list products that will no longer receive updates and will lose access to certain features, including free cloud data storage for 7 days as well as email notifications and emergency calls.
From now on, all products will be able to enter the end-of-life phase after 4 years of marketing. Users will be informed 90 days before the fateful date. For other products, the end of support may be anecdotal, but in the case of security cameras, it raises many questions. The equipment will in fact become more susceptible to attacks and malfunctions, pushing customers to renew it.
Arlo specifies that devices are eligible for one year of hardware warranty support after the end of life date if the product is covered by a “limited hardware warranty.” In addition, Company may, at Company’s discretion, provide applicable customers with promotions or coupons for new Arlo products.
What products are affected and when?
The first devices affected by this new policy are
generation 3 (VMC3030) and Pro (VMC4030) cameras, whose end of life has been scheduled for 1er April 2023. They will be followed by the models
Arlo Baby (ABC1000), Pro 2 (VMC4030P), Q (VMC3040), Q+ (VMC3040S),
Arlo Lights (ALS1101) and Audio Doorbell (AAD1001) on 1er January 2024.
” These cameras can continue to be used after the 1er April 2023 by all existing Arlo owners to stream live video, receive motion notifications, and store video clips locally with a compatible Arlo station. These cameras can also use Arlo’s new cloud storage which is available with the Arlo Secure subscription service, although EOL cameras themselves may lose some functionality over time as they will not receive further upgrades. firmware upgrade. »
In addition to the end of software support, it is also the end of certain services that were offered free of charge or on a trial basis. It remains to be seen whether, once the end of life date of a device has been reached, there are more or less long-term malfunctions.
Source : Engadget
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