The Canal+ group explained these technical problems by a “high crowd” and apologizes for the “inconvenience caused”.
The messages have multiplied on social networks. While PSG played Tuesday evening against Juventus, some Canal + subscribers could not follow this sporting meeting. On their screens, a simple message:Sorry, a technical problem has been detected. Please try again later.What angered many football fans who were impatiently awaiting this Champions League match. “The MyCANAL application which does not work at 9 p.m. for kick-off is it a joke or what?”gets carried away TraBiscott on Twitter.
For the television group, which responded to requests via its Twitter account “Canal+ subscriber info” in the evening, this breakdown would be the result of too many “simultaneous connections” and one “strong crowdon the platform. If Canal+ invited its subscribers at the start of the match to “wait a few minutes“, a second more nuanced message was then published as to the speed of the repair. “Our teams are fully mobilized and are actively working to resolve the ongoing connection issue”, posted Canal+ almost an hour later. According to several testimonies, the technical problems had been resolved a few minutes before the end of this meeting.