PSVR 2: dead pixels will not be covered by the warranty!
It’s 2023 and the disease of dead pixels on helmet screens VR was no longer really appropriate with the models currently on the market. Bad news, with the arrival of PlayStation VR 2it seems that this already existing problem on the PSVR first of the name is back. If it probably remains anecdotal on the quantity sold, on our test model, there are now two which remain permanently on. No luck or larger problem anticipated, however, sony clearly explains that this problem will not be covered under warranty.
Are LED screens more reliable than OLED? It is possible to ask the question as the dead pixel had finally become a non-subject for several years. That said, the choice of sony has focused, unlike all the other manufacturers, on this technology which provides stronger and more marked contrasts than the average. If the final result, once the helmet is on the eyes, is rather good, some have the unpleasant surprise of seeing certain pixels remain black or, on the contrary, permanently lit. If their size makes them imperceptible in a game or a movie, the arrival on a dark still image, such as a load, allows them to be seen. If they are, as for ours, on the periphery, it can pass, but in the center, it will annoy the retinas regularly.
What bothers is that for sonythese dead pixels are not a defect or a malfunction, but a “normal phenomenon associated with the operation of the screen”. As you can see in the photo of the manual above, the manufacturer considers that the irregularities in color or brightness are not abnormal either. In short, you have understood it, if you come across a helmet with these concerns not covered by warranty, you will have to deal with it unless the after-sales service is more flexible than what is written. On the other hand, if you have this concern when unpacking, you can then use the legally possible 14-day withdrawal option for mail order purchases.