The publisher EA is in deep trouble at the moment following a big problem on its gaming platform which is literally causing games to disappear from libraries. What do we know at the moment?
In recent days, a wave of frustration has swept over users of the EA Play application (formerly Origin) on PC. Many players are complaining about their purchased games and DLCs suddenly disappearing and displaying error messages when trying to access them. As you can imagine, you didn’t have to wait very long before seeing everyone angry.
When EA games disappear from libraries
Games affected by this issue include popular titles such as The Sims 4, Star Wars: Battlefront and Battlefield. Players quickly expressed their discontent on various forums, including EA’s, as well as on social networks like X (formerly Twitter) and Reddit. Some users initially feared that games purchased on unofficial key resale platforms, like Instant Gaming or G2A, might have been revoked. Others have raised the possibility of a more global problem, originating from EA directly. It did not take long for the publisher to officially react on its communication channels.
In fact, faced with this situation, EA reacted by publishing a message on the Answers HQ forum, assuring users that they are actively working to resolve this anomaly. The company encourages affected players to report their individual cases via the links provided for more targeted assistance. In the process, players publicly supported the American giant while others preferred to strongly criticize the policy.
This situation highlights the importance of reliability and transparency of online services in the world of video games. And for once, EA was really very responsive on the subject. On the forums, the various interlocutors were able to provide answers as quickly as possible. A very good thing, it must be emphasized. What do you think of this crisis management on your side?