Reimbursement of Christmas gifts: online, there are conditions to respect

Every year, many people do not find their happiness under the tree. Wrong size, item you don’t like or already in your possession, don’t worry! It is possible to be refunded or to exchange the product, but respecting certain conditions.

UFC-Que Choisir has compiled a list of recommendations for those who want to get rid of their Christmas gifts.

Gifts purchased online

If the gift comes from a remote purchase, ” the buyer has 14 days from the receipt of the item or the conclusion of the service contract to withdraw, either by using the standard form that the professional had to send him, or by any other means allowing him to prove that he has indeed sought to retract (by registered mail, preferably) “, explains the UFC-Que Choisir.

You then have an additional 14 days to return the item in its original packaging. Attention, the legislation differs according to the type of product: if the clothes and devices may have been tried on before being returned, this is not the case for CDs, DVDs, video games or software which must be sealed in their packaging. ‘origin.

You should also know that the merchant has 14 days to exchange a product, but can also decide to refund it.

Gifts from a physical store

If the item you want to change was bought in store, it is, in most cases, possible to exchange it or get a refund by bringing it back with the receipt or invoice. However, be careful, because some brands may not offer this option. If you dare not tell the person who gave you the gift that it is not suitable for you, to get the ticket for example, it is also possible to sell it via the Internet.

As for toys, the organization warns: requiring the exchange of the defective toy is sometimes difficult “. Indeed, after the Christmas period, stores are often out of stock and ” reluctant to place a new order “. In this case, it is preferable to directly request a refund of the product.

^{Source : UFC-What to choose}