Eventim is said not to have paid back the entire amount for canceled events. Instead, fees were withheld. The Federal Association of Consumer Centers is now looking for those affected to file a lawsuit.
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Consumer centers are looking for cheated Eventim customers
The corona pandemic has caused countless canceled events, such as concerts and festivals. Since it was often only clear at short notice whether they would take place at all, many customers of the online ticket seller Eventim ultimately applied for a refund. Here, however, in some cases not refund the entire purchase price have been. This bothers the consumer center Federal Association (VZBV).
A call has now been started in which report affected Eventim customers if they too have not received their entire money back. If “enough cases” come together, you want to submit a so-called model declaratory action. After a positive judgment or comparison, those affected could get a payout more easily in the future, writes the consumer advice center.
Specifically, it is not about the ticket price paid, but about Fees for events that never took place. Eventim customers report that the ticket seller withheld these fees. According to the VZBV, the company sees itself in the right, since Eventim believes that these fees are not to be reimbursed. The fees are services rendered by the organizer and Eventim.
You should consider this when buying concert and festival tickets:
Consumer centers with a call to Eventim customers
Eventim customers who have not received a refund of ticket fees can contact the Federal Association of Consumer Centers online. This should include the booking confirmation as well as News about the cancellation of the event and held ready for reimbursement. Any other messages from Eventim can also help.