The manufacturer is launching a program intended to eradicate paper from its customer services in favor of electronic documents.
Safeguarding the environment is the major subject of humanity, and large companies have an important role to play through their actions.
Companies must make the transition to eco-responsible practices
Among the resources that can be replaced today by other media that are more respectful of our planet, is paper. For tens of years Man has not cared about the management of his forests and has multiplied the billions of pages without worrying about the consequences.
With the advent of digital, it is now possible to easily replace a large majority of the papers that we use and receive every day. This will be the case, for example, with receipts in France from 2023, which should gradually disappear in favor of digital versions in several brands.
Samsung will also take part in this global effort and has just announced the launch of a new global program which aims to significantly reduce its paper consumption in its customer services around the globe.
Samsung wants to minimize its paper consumption in its offices and avoid waste
Concretely, Samsung will replace paper documentation, but also maintenance reports or receipts in its 11,000 service points, operated by Samsung Electronics in nearly 180 countries by 40 subsidiaries. Technicians will no longer receive documents in physical form, but will be able to access electronic documentation via a platform accessible from a computer or mobile device.
Samsung users will also be affected by this change. Customer support technicians will be able to send them an information sheet or the user manual for their smartphone in an electronic version via a specific network developed by the brand.
But the South Korean manufacturer does not intend to stop there and has the medium-term objective of replacing all the office documents of its repair or customer assistance centers with digital versions.
” We have made constant efforts to provide convenient services to our customers and to strengthen our sustainable management practices in the area of customer service. At Samsung, we’re committed to creating a more sustainable future that delivers a better life for everyone by introducing creative and eco-friendly solutions across all of our businesses. added Hyeongnam Kim, Samsung’s Executive Vice President of Global Customer Service.
Samsung hopes to save nearly six million liters of water globally each year and reduce its CO2 emissions by 526 million tonnes through all of its actions.
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Source : Neowin
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