You are subscribed to SFR, but you want to cancel your mobile plan or Internet box? Here is our complete file with all the information necessary to cancel a subscription.
How to cancel an SFR mobile plan?
Mobile plans from SFR are now offered without obligation. If you wish to subscribe to a new operator by requesting a portability of the telephone number, it is he who will take care of everything. This procedure requires your new operator to take the steps to terminate your old subscription. It therefore saves you sending a letter and allows you to make a good deal by playing the competition, do not hesitate to take a look at our comparator of mobile plans. With this method, you keep your mobile number, which is transparent for your contacts.
For this method, you need first find out the RIO number, that is to say the unique number enabling the precise identification of the subscription linked to your telephone line. To find out, just dial 3179, a free number. After the call, an SMS is automatically sent and includes the RIO number, the line number as well as the possible end date of the commitment.
Once the subscription of the new operator has been chosen, and your RIO number in your possession, all that remains is to subscribe.
What are the termination fees for an SFR mobile plan?
An SFR mobile plan does not require fixed termination fees as is the case with an internet box. In the case of a plan with or without commitment with all the monthly payments due are settled, you can cancel or change operators free of charge.
If you wish to cancel your package with commitment before it expires: you must pay cancellation fees (the full amount to be paid for your first year of commitment, then a third of the rest of the time remaining beyond). A cancellation fee simulator available from the SFR Customer Area will give you an estimate of the cost of cancellation.
What are the cancellation fees for an SFR mobile plan with a smartphone?
You wish to terminate your mobile plan contracted with a smartphone via payment facility and therefore with a commitment period varying from 24 months. In this case, the termination of the line or change of offer to an ineligible offer gives rise to the payment of all the monthly payments remaining due in advance.
For example, in the case of a subscription to an 80 GB + smartphone package, you must pay the remaining amount due for the smartphone in addition to the rest of the package.
How to cancel an SFR internet box offer?
You have the option of canceling your SFR Internet box at any time after the commitment period, which is generally 12 months. To do so, you must contact the operator’s Customer Service at 1023. An advisor will tell you the postal address to which you should send your cancellation letter. Once the cancellation has been validated, your line is cut within 10 days of receipt of the letter.
What are the termination fees for an SFR internet box?
Whether via an offer with or without commitment, SFR charges fixed termination fees up to 49 euros for an internet line.
If you have a subscription with commitment and you wish to terminate it prematurely, you must pay the remaining monthly payments. You can obtain a price estimate for this achievement from the operator’s cancellation fee simulator.
How to return your SFR box after termination?
After confirmation of termination by the operator, a letter or email will be sent to you. This includes a return voucher for each of the equipment, router and TV box in particular. You will need to make a package containing if possible the original box with all the complete equipment and accessories. Everything must be sent to the address that appears on the SFR return label. Your parcel must then be delivered within 20 days to 3 months via La Poste or a parcel relay near you.
If the commitment period has not yet passed, termination fees are charged.
What are the costs to be paid in the event of non-return of his SFR box?
In the event that the equipment requested in return by SFR is not returned to the operator within the requested deadlines and after potential reminders, SFR reserves the right to apply costs for non-return of equipment. These costs may also be applied if the equipment is found in poor condition or is returned incompletely. Here are the costs for non-return of material:
- SFR Box Plus: 60 euros
- SFR Box Fiber: 299 euros
- SFR Box 7/8: 149 euros
- SFR Box 7/8 TV: 199 euros
- SFR Decoder Evolution / Decoder Plus: 150 euros
- PLC power supply: 50 euros
- SFR Box 4G+: 149 euros
For any other missing accessory: remote control, cables, third-party accessories, the SFR non-return costs are 21 euros.
How to find the last invoice after termination of his mobile plan or his SFR box?
You can access all the invoices for the last 12 months from the SFR Customer Area for 1 year, even after the termination of your line. The identifiers and the password remain unchanged if you have already connected to the Customer Area. Otherwise, you can consult the page for first connection to the SFR Customer Area.
If even after this step, you are unable to access the last invoice, you can contact customer service by telephone at 1023 so that an advisor can send it. You can also go through the social networks Facebook or Twitter.
SFR Termination Letter Template
To permanently cancel a mobile plan or an SFR box, without taking a new operator and therefore permanently losing your mobile or landline number, here is the procedure to follow. The operator recommends contacting support by chat or phone, but the best method is to send a letter by registered mail with acknowledgment of receipt (LRAR).
At SFR, here is the destination address of the letter:
SFR Termination
TSA 30103
69947 LYON cedex 20
Here is a short model letter of termination that it will be possible to send by registered mail with acknowledgment of receipt, once you have added the sender’s address, the destination address, the city and the date.
Subject: Request for termination of a mobile/Internet box subscription
Dear,
By this letter, I kindly ask you to take into account this request for termination of my mobile phone / internet box contract. [numéro de contrat]for mobile line number [numéro de ligne]. In accordance with the general conditions of sale, thank you for taking the appropriate measures to terminate the subscription contract that binds us.
Please delete from your files any information relating to my postal and bank details. I oppose in particular any use, or provision to external organizations, of my personal details for commercial purposes (Data Protection Act of January 6, 1978).
Cordially,
Last name First Name
If you are with another operator
If you are not subscribed to SFR, but want to cancel your subscription with another operator, we have published guides similar to this one.
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