The SNCF Connect site and app encountered errors on Wednesday October 5, 2022, when many users tried to buy their tickets for the Christmas and New Year period.
” Book your train tickets now to spend the holidays with your loved ones », announced SNCF Connect this Wednesday, October 5, 2022, from 6 a.m. But, since the morning opening of train ticket sales for the Christmas holiday period, many users have complained that they cannot easily access the site or the app.
According to our colleagues from BFM, the SNCF Connect service broke a record attendance during this morning, with 100,000 connections per minute recorded on the platform.
“Unable to access the site” SNCF Connect
” It bugs at 7:30 in the morning », « unable to access the site », « you don’t miss one »… On Twitter, the @SNCFConnect account was overwhelmed with messages from dissatisfied users, as Numerama noted around 8 a.m. ” As the site is in high demand and a victim of its own success, it is currently being updated. », replied repeatedly the official account of the platform.
Around 9 a.m., SNCF Connect began to indicate that ” the incident [était] now solved in its messages to Internet users. However, users of the app still report difficulties in reserving their tickets (for example, when paying), after 9 a.m.
In addition to these technical inconveniences, there is another source of dissatisfaction. The people who got up very early this Wednesday to hope to benefit from a reduced rate on their train tickets were numerous to express their disappointmentin the face of already high prices.
Usually, train tickets are put on sale by the SNCF 4 months before the departure of the trains, for the TGV INOUI and the Intercités. However, for the end-of-year holiday period, the SNCF is organizing a sale on a fixed date. The TGV and Intercités running from December 11, 2022 to January 2, 2023 were therefore only open for booking this Wednesday, October 5, from 6 a.m. But the site and the SNCF Connect app, already much decried, visibly resisted the many simultaneous connections.