Speedy France victim of a cyberattack, what to do if you are customers


Mélina LOUPIA

April 21, 2024 at 9:20 a.m.

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Customers' personal data is compromised - @Tapati Rinchumrus / Shutterstock

Customers’ personal data is compromised – @Tapati Rinchumrus / Shutterstock

The famous French auto repair workshop brand announced this Friday, April 19, 2024 that it had suffered a cyberattack.

No pot for Speedy. The cyberattacks hitting France this week have not spared the brand with its famous, memorable slogan. After Lyon Terminal, the Cannes hospital, Floirac in Gironde and the Le Slip Français brand, it is the turn of the Nanterre chain of vehicle repair workshops to be under fire from a cyberattack, this Friday April 19, 2024.

On its site, the company issued a press release announcing the sad news to registered customers and indicated that it had taken the “ necessary protective measures “. For the moment, the online appointment booking service is unavailable.

Speedy mentions a “ cybersecurity incident »

The company published a statement in selected words on its site, informing its customers that a “ cybersecurity incident has been identified » on their online platform. And as bad news never comes alone, the personal data of customers registered in its databases “ have been compromised “.

However, she wants to be reassuring and reacted quickly by “ mobilizing its teams of experts and specialized partners » to set up the “ necessary protective measures » and lead the “ appropriate investigations “.

After indicating that it attaches great importance to the security of its customers and partners, and renewed the full mobilization of its teams to resolve the situation, Speedy notified the cyberattack to the CNIL, as required by law.

Speedy France claims to be the victim of "cybersecurity incident" - © NicoElNino / Shutterstock

Speedy France says it is the victim of a “cybersecurity incident” – © NicoElNino / Shutterstock

Personal data protection and security recommendations

Online appointment booking is unavailable at the time of writing, but Speedy customer service provides after-sales service, which is on hand to help customers who encounter difficulties at this address: [email protected].

Following the numerous cyberhacks affecting businesses and communities, you are undoubtedly worried about the security of your personal data. We are all more or less registered on e-commerce sites or with administrations, to improve our daily lives.

This is why it is essential to protect the data we transmit. Clubic recommends that you use one of the antiviruses from its selection, just like its choice of the best VPNs.

Finally, if you think that your data has been compromised, you can contact the site affected by the cyberattack which will tell you if you are affected. Monitor your messages and text messages in the days following the attack, especially if the sender claims to be the company in question. You may also be the victim of a phishing or identity theft attempt.

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Service comparisons

Source : BFMTV, Speedy France

Mélina LOUPIA

Ex-corporate journalist, the world of the web, networks, connected machines and everything that is written on the Internet whets my appetite. From the latest TikTok trend to the most liked reels, I come from...

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Ex-corporate journalist, the world of the web, networks, connected machines and everything that is written on the Internet whets my appetite. From the latest TikTok trend to the most liked reels, I come from the Facebook generation that still fascinates the internal war between Mac and PC. As a wise woman, the Internet, its tools, practices and regulation are among my favorite hobbies (that, lineart, knitting and bad jokes). My motto: to try it is to adopt it, but in complete safety.

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