The mediator calls on consumers to be vigilant in her annual report.
The telecom mediator is not idle. In 2021, it was seized 5,500 times by consumers dissatisfied with their operator. The deployment of fiber in the country is inevitably accompanied by an increase in complaints on this subject. Fiber accounted for 30% of cases handled last year, an increase of 6% in one year. For the first time, it is ahead of cases linked to ADSL (27%).
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“This reflects the general state of the market. Last year, there were more fiber subscriptions than ADSL“, tempers Valérie Alvarez, mediator of electronic communications. Difficulties sometimes begin as soon as you subscribe to an offer, with addresses “falsely eligible for fiber“. The house may be considered as connectable, but in reality the fiber does not reach that far. Then begins a way of the cross for the unfortunate client, who discovers on this occasion that he must take charge of the work to be carried out, including on the public domain. And the greater the distance…
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