Teleperformance: goes back again, supporting discussions with the unions











Photo credit © Teleperformance


(Boursier.com) — Teleperformance rises 2.5% to 215 euros on Thursday, as the world leader in outsourced customer experience management announced today that it has entered into discussions with UNI Global Union, a global union federation representing service workers in 150 countries.
Both parties are currently working diligently with the aim of quickly reaching a global mutual agreement on workers’ rights… The targeted agreement would shape an overarching framework outlining the relationship between Teleperformance and UNI Global Union.

Remember that following the recent turmoil caused in Colombia, the group has decided to withdraw from the “most offensive” segment of its content moderation activity (Trust and Safety), at the heart of the “Colombian affair”. “After having consulted over the past few days the opinion of a large majority of its shareholders and the financial community regarding the perception of its content moderation activity (Trust and Safety), Teleperformance announces that it has decided to withdraw from the segment. most offensive of this line of service,” management said.

From a financial point of view, Oddo BHF explained that the cessation of these activities is relatively complicated to measure but should remain quite marginal… “Highly offensive” content would concern a maximum of 5% of content moderators. On the other hand, from a strategic point of view, the analyst welcomed this announcement positively since this sector was at the origin of multiple controversies.


©2022 Boursier.com






Source link -87