Teleperformance: growing uncertainties

Intelligence. According to numerous studies, artificial intelligence is likely to be a game-changer in call centers. If she is not yet able to deal with complex situations, she is capable of handling the usual cases quickly at any time of the day while adapting to different languages… With the rapid evolution of technologies, AI will profoundly transform the call center profession even if the human experience proves irreplaceable in many respects. Teleperformance pleads its case by considering itself well armed in the face of the threat. Daniel Julien’s group considers AI as an ally that allows it to enrich its value proposition…