A tweet from Colombia was enough to cause Teleperformance to lose more than 5 billion euros in market value in a single day. By announcing, on the night of Wednesday to Thursday (Paris time), having “decided to open an investigation against Teleperformance”, Colombia’s deputy labor minister, Edwin Palma Egea, has caused a financial storm. Thursday, November 10, at the Paris Stock Exchange, the share price of the French call center and customer relations group, member of the CAC 40, collapsed by 33.9%.
De oficio hemos decided to initiate an investigation against @Teleperformance. The hemos notified to the company and inv… https://t.co/PttqFob017
At issue: the working conditions of certain Teleperformance employees in Colombia, where the group employs more than 42,000 people. “We have notified the company and invite all workers and labor organizations in the country to provide us with evidence of alleged violations of labor standards”announced in his tweet the vice-minister, who took office in August after the election of Gustavo Petro, the country’s first left-wing president. In a response sent by email a few hours after the ministerial tweet, Teleperformance assured, ” nowadays “do not have “received no official notification from the Colombian government”.
The group said “confident in the results of such a check, the management team of the subsidiary in Colombia having always developed the company in compliance with the law”. The investigation follows the published on October 20from an article in the American magazine Time in collaboration with the British NGO bureau of investigative journalism. This report describes the difficult working conditions for the Colombian employees of Teleperformance in charge of moderating the content of the social network TikTok.
real business
Their salary would start at 1.2 million pesos (234 euros) per month, or about 240 US dollars, nine times less than UK-based moderators, for working days of more than ten hours. Viewing goals per person can go up to 900 videos per day, with sometimes very trying content: in this report, a moderator says watching “on a regular basis” videos of “murder, suicide, pedophilia, pornography, accidents, cannibalism”.
In early August, the American magazine Forbes had questioned the way Teleperformance trains its American moderators of the TiKTok network by submitting shocking images to them. ” The presentation [faite par Time] seems curious to me and does not correspond to the reality of our house »responded Olivier Rigaudy, Deputy CEO of Teleperformance, during a telephone press conference on Thursday evening.
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