Telephone canvassing: here is the list of numbers imposed on professionals

According to a 2017 UFC-Que Choisir survey, consumers receive an average of 4 calls per week for unwanted commercial proposals. AdobeStock

Direct sellers can no longer contact individuals using a number starting with 06 or 07.

Telephone canvassing is increasingly supervised. Since January 1, 2023, commercial canvassing platforms will no longer have the right to send SMS or call individuals from numbers starting with a 06 or a 07. The centers must now use numbers starting with 01, 02, 03, 04, 05 or 09, in accordance with the new national numbering plan launched by Arcep (Regulatory Authority for Electronic Communications, Posts and Press Distribution).

The numbers on which direct sellers are authorized to call you begin with 0162, 0163, 0270, 0271, 0377, 0378, 0424, 0425, 0568, 0569, 0948, 0949 for metropolitan France, 09475 for Guadeloupe, Saint-Martin and Saint-Barthélémy, 09476 for Guyana, 09477 for Martinique, 09478 and 09479 for Réunion and Mayotte. You should also know that the numbers starting with 09 37 to 09 39 can be used by canvassers to send messages from a commercial brand to its customers, or for special contact (delivery of parcels, notification of the arrival a VTC driver, automated appointment reminder, etc.).

Limited canvassing during the week

Also note that from March 1, 2023, direct sellers will have to respect specific time slots. They will only be able to contact between 10 a.m. and 1 p.m. or between 2 p.m. and 8 p.m. In addition, telephone calls made on weekends and public holidays will be prohibited. “This framework will apply both to persons not registered on the list of opposition to Bloctel telephone canvassing and to those registered, but solicited within the framework of a current contract.», Specifies the Ministry of the Economy. Finally, it should be noted that individuals may not be contacted more than 4 times per month (30 calendar days by telephone “at prospecting purposes by the same professional or by a person acting on his behalf“.

If the consumer refuses this canvassing during the conversation, he cannot be contacted again before 60 days from this refusal. In the event of violation of these rules, which follow the decree published on July 24, 2020 intended to regulate telephone canvassing, the canvasser risks a fine of up to 75,000 euros for a natural person and 375,000 euros for a legal person.

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