Ten answers on how to get your own car with a subscription to Carvolution

The Bern start-up Carvolution did pioneering work: “At the beginning you questioned the idea a bit or maybe even smiled at it: a car on a subscription? Who wants that? ”Looked Carvolution Co-founder Léa Miggiano in the “Tagesschau” back a year ago. The new way to own a vehicle has established itself: the car subscription is very popular. The comparison service Comparis, the consumer magazine balance, the sales platform autoscout24.ch agree: the subscription pays off.

The advantages are full cost transparency and high flexibility. The duration of the subscription can be selected and all expenses such as insurance, taxes, service, tires are included in the monthly fixed price. Carvolution has not only redefined car ownership, but also revolutionized purchase and cost transparency with the subscription. How exactly does it work and how Carvolution Keeping the promise “You can drive your new car in three simple steps”, explains Léa Miggiano in ten points.

“We are completely guided by the needs of our customers. There are those who conclude directly online and do everything digitally. Others can get advice over the phone or via video call, ”explains Léa Miggiano. But if you want, you can also make an appointment Carvolution in Bannwil BE and take a look at the vehicles on site. “Personal contact with our customers is very important to us, because we want to be available to them and to be at their side at any time if they have any questions or concerns,” says Miggiano.

«It is very different. Some have a very precise idea of ​​what they want. Others have questions about the car subscription. There are also those who look at their total costs together with us and then opt for Carvolution decide, »says Miggiano.

Léa Miggiano explains step by step what happens in the background when a booking is made: “After the order is placed, we check the creditworthiness. If someone has certificates of loss or debt enforcement, we unfortunately have to cancel the order. If the creditworthiness is in order, we will fix the desired color and handover date again. Then the contract is drawn up and signed online. When the first invoice is paid, the car of your choice is reserved and prepared for delivery. Since most vehicles come directly from the factory, we take care of the redemption, so order the license plates from the customer’s canton of residence and prepare the vehicle registration document. When the contract is concluded, the partner garage is also selected for the tire change. So that customers do not have to worry about the logistics of the tires, we organize the transport to the partner garage.

Any services and maintenance work can then be carried out by customers at any brand agency. ” If the desired car is available from stock, it takes around 10 working days for the vehicle to be handed over. It can also be delivered to your home on request. Currently, however, is also suffering Carvolution among the manufacturers’ supply bottlenecks. Miggiano says: “We can find an interim solution for most customers. But in some cases it is simply impossible to find a suitable car at short notice. That is why it is now worthwhile to book your car on a subscription with a little lead time. “

“There is an introduction at the handover. In the case of electric cars or more specialized vehicles, this is usually a little more detailed. We also help to connect the cell phone to the car. We configure the radio and language before handover. But many of the functions of our cars are generally known or relatively self-explanatory, which is why we do not artificially prolong the handovers. Otherwise we are always available for questions from our customers. “

“Even if almost all Carvolution cars are brand new, there is a handover report with every delivery. This not only records the condition of the vehicle, but also records the tires, for example. Traces of use are noted on cars that have already been used. “

«Our customers choose a tire dealer from our partner network. The tires are also stored there. Using the Carvolution app, customers can contact the relevant garage and coordinate appointments, ”explains Miggiano. “The service can be provided in any branded garage and is therefore freely selectable. There is no invoice for service or tire changes, because this is already included in the monthly fixed price, ”she emphasizes.

“The app shows at any time whether you have driven too much or too little overall. This makes it relatively easy for customers to adjust the kilometer package as required. When the car is returned after the agreed term, the selected kilometer packages are accumulated and compared in total with the kilometers driven. ”

This is not possible within the minimum term. Because basically the agreed term applies to a specific car, explains Léa Miggiano.

“Customers can use the app to report the damage simply and digitally. We record the damage to the furniture. We now have a completely new collection and delivery service. This means that we coordinate the collection of the damaged car with a suitable garage. Of course, customers will receive a replacement car for the duration of the repair. “

“Yes, a lot of customers let their subscription run for much longer than the minimum term. Others then switch to another car. The needs are different, ”reports co-founder Miggiano.