Terminate the contract with NetCologne: This is how it works


NetCologne is a German Internet and telephone provider that also offers combination packages. You can find out how to cancel your contract here.

NetCologne has a variety of mobile, Internet and TV offers available that you can book and even combine as a contract. The Cologne-based company has set itself the task of perfecting the Internet and telephone network in the Ruhr area and is constantly working on expanding its range of services. However, if you are no longer satisfied, for example because there was a disruption, and would like to cancel your contract there, we will explain in our article how this can be done very easily.

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NetCologone – note the notice period

At NetCologne you will find various offers for different types of contracts. There are contracts for mobile communications, DSL and television. It can sometimes happen that you can no longer understand how long the personal contract actually lasts. As a rule, however, NetCologne has two different contract offers. Once the Minimum term of 24 months and the Contracts without a minimum term. the The 24-month variant has a notice period of three months and the without a minimum term can be terminated on a monthly basis. You can see how you can find out your respective contract duration in the following summary:

  1. Your conditions are definitely directly in yours contract.
  2. You will also find the contract conditions in your personal online area.
  3. Also on your monthly bills you can find this info.
  4. If you are still unsure, you can contact the customer service hotline or use the contact form to get in touch.

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NetCologne – How to properly resign

NetCologne offers you various options for terminating your contract. The Internet provider himself advises you to call up your customer area on the site, i.e. “My customer world”. Here you will find the “My Contracts” area. Here you can manage and cancel your contracts. In addition, there are the usual alternatives:

  1. By email: Sends a written cancellation to [email protected].
  2. By post: Send your written notice of termination to NetCologne, Am Coloneum 9, 50829 Cologne.

It doesn’t matter whether it’s email or post: Both terminations must be yours Name, your address, your customer number and your express wish to cancel included as soon as possible. Also ask for a confirmation of cancellation to be on the safe side.

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