UFC-Que Choisir announced on Wednesday June 15 that it had filed a complaint against Back Market, a market place specializing in refurbished electronic objects. The consumer association accuses him in particular of misleading customers by comparing the prices offered with those of new products.
In a press release, UFC-Que Choisir accuses the company specializing in the resale of reconditioned electronic objects of numerous violations of consumer law. She is, for example, accused of making customers believe that they are getting a good deal by displaying the selling price of the refurbished product alongside the price of the new product, while it is not sold on the site. These are not promotions, underlines the association.
She also denounces service charge systematically billed to consumers, up to 5.99 euros, and which only appear at the payment stage.
First complaint in Europe
Finally, Back Market offers consumers a 12 month contractual warrantysuggesting a considerable advantage offered by the company, when in reality this warranty is required by lawbut above all lasts 24 months, including for refurbished products.
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The complaint for misleading commercial practices was filed on Wednesday before the Paris court, explains UFC-Que Choisir, which also indicates that, if the circular economy must be encouraged, it is still necessary that it respects the rights consumer fundamentals. The consumer defense association specifies that this is the first complaint in Europe of a consumer association against the refurbished glove, even though it has already been singled out by other associations, such as VZBV in Germany.