The Banque de France announced on Tuesday the establishment of a single telephone number: 3414. It replaces the approximately 200 existing numbers, in order to simplify access to the institution’s services, in particular for people in financial difficulty. .
The objective is to offer more readability and simplicity to reach our services, and efficiency in handling questions from the public, specifies the French central bank, which receives more than 1million calls.
To publicize this new number, in place since the end of October at the cost of a local call (not surcharged), the institution is also launching an advertising campaign.
The people who come to us are individuals who encounter banking difficulties, recalls the Director of Individuals at the Banque de France, Mark Bguery, either to obtain a bank account and means of payment, or because they are on file for payment incidents, or because they are unable to meet their debts.
The new unique telephone number, accessible Monday to Friday from 8 a.m. to 6 p.m.complements the other channels available for contacting the Banque de France: at counters throughout France, by post or on its website.
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115,000 over-indebtedness files
With the persistence of inflation in France (6.2% over a year in October, according to INSEE), the Banque de France also wants to be vigilant with regard to over-indebtedness.
close to 40% incoming calls concern this subject. The institution does not see an increase in the number of filings of over-indebtedness files. The total in 2022 is expected to be around 115000less than in 2021 (around 121,000).
A weak signal, the French Association of Financial Companies (ASF) reported in October on a slight drop in the quality of demand for consumer credit, which is also up by 9.2% over a year in the third quarter.
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