Nothing is going well for the PlayStation Stars loyalty program! PS5 and PS4 players have received an email, following the recent service outage, which does not reassure them at all.
PlayStation Stars is a loyalty program that has existed since 2022 on PS5 and PS4. What does it consist of ? For every game purchase or for every campaign completed on a game, you can earn points. These can then be exchanged for full titles, PS Store or PS Plus vouchers. And these are not discounted software since, subject to having the required number of points, it is possible to obtain free productions such as Stellar Blade, Minecraft, Helldivers 2, Stardew Valley, Gris or even Rise of the Ronin. But this program has been derailed for some time…
All PlayStation Stars progression lost forever?
For several days now, PlayStation Stars has been experiencing a strange outage, to say the least. The program is unavailable in the PS application, which is essential, when some have not even been credited with the points earned. Even if they have successfully completed the proposed challenges or made purchases on the PS Store. The problem has not a priori been resolved and on the contrary it may have worsened. Several PS5 & PS4 players, members of PlayStation Stars, have received an email which could pose a problem.
“Thanks for joining us!” As a member of the PlayStation Stars community, you can now participate in a wide variety of campaigns to earn exclusive collectibles, and earn points to redeem for items from the rewards catalog » (via Dan382920 on Reddit and PlayStationLifeStyle). This email addressed to PlayStation Stars members suggests to users that they have just joined the program. Even though some have already had access to it since the launch and have amassed a lot of points. The fear is therefore that, following the breakdown, the manufacturer will reset the counters to the point of causing users to lose all their progress.
At this time, there is no confirmation that points earned from PlayStation Stars will be removed. This could be a simple temporary bug, especially since not everyone has received this famous message. Until a solution is found, there is no point in “being alarmed” and we will monitor to inform you of a return to normal.