The shortcomings of Vélib’ will cost Smovengo 2 million


Still dissatisfied with its service provider, the Syndicat Autolib’ Vélib’ Métropole imposed “fines” on it for its repeated breaches in 2021.

JCDecaux from 2007 to 2017 or Smovengo since 2018? A poll recently launched on Twitter asks Vélib’ users to choose their preferred operator. The first answers are cruel for Smovengo: 83% of respondents support JCDecaux. Because the service offered by the current service provider still leaves something to be desired: bicycles unavailable, empty stations… Internet users continue to complain, even if on Sunday, when the weather was fine, 118,000 Vélib’ rentals were recorded.

Still dissatisfied with his service provider, the SAVM (Syndicat Autolib’ Vélib’ Métropole) imposed “fines” on him for his repeated breaches in 2021: in January, he planned to ask Smovengo for 9.7 million euros. Finally, in April, he demanded that the group pay him 2 million. “We took these penalties to sanction the defective state of the totem terminals in many stations, a fact recognized by Smovengo“says the Figaro Sylvain Raifaud, president of the SAVM and EELV adviser in Paris.

Vélib’: audit in sight on repeated malfunctions

For other subjects on which there is no consensus, the SAVM allows itself time to decide. Thus, he estimates that there should be 19,600 bicycles in working order, when Smovengo claims to only have to supply 16,000 bicycles. vs “This study should enlighten us on several points: how to improve the service? Is Smovengo structurally loss-making? Should we change the contract, knowing that it is not our wish, because that would mean 18 months without Vélib’», specifies Sylvain Raifaud. Contacted, Smovengo did not wish to react.



Source link -93