Official site for information and administrative procedures, Service-Public.fr has evolved in recent weeks towards a version that aims to be more ergonomic.
For more than 20 years, the Service-Public.fr site has been the major state resource for French people wishing to obtain information and initiate administrative procedures. With 500 million visits in 2021, the platform now offers us a new version which required several months of work to satisfy both users familiar with online administrative procedures and those who are new to using the Internet. Some even directly participated in its design.
A more intuitive home page and a simplified menu
Fewer tabs, less text, and the feeling of a cleaner, more visible site… The new version of Service-Public.fr now opens via the entry dedicated to life events, with the buttons “I moving”, “I’m expecting a child”, “I’m looking for a job” and “I’m planning my retirement”, which are the most visited. The others (“I’m leaving my parents’ house”, “I’m disabled”, “I’m buying a home” and others) are accessible via the “How to do if? at the top of the home page, or by clicking on “You are in another situation”, just below.
By opening them, the site asks you to select a handful of information to then redirect you correctly to the right sections or the right organizations. It is indeed more intuitive than in the past.
It should be noted that it is still possible to focus on the themes (Papers-Citizenship-Elections, Family-Solidarity, Social-Health, Work-Training, Housing, Transport-Mobility etc.), but these are now grouped under a single tab, at the top of the home page, named “Practical sheets by theme”.
The practical sheets (more personalized according to the choice of answers) most read and the procedures most used by the French are all grouped together on the home page of Service-Public.fr. Forms are easy to find, and news is highlighted.
The State wanted markers common to all its sites to facilitate user navigation
In addition to the more streamlined side and greater personalization of content, the State insists on the consistency brought to its design system, which is now similar on all of its sites. This helps “ to create continuity for the user, whatever the digital environment in which he finds himself “, specifies us the direction of the legal and administrative information.
To build the new Service-Public.fr, the site’s teams led workshops during which they welcomed users with various profiles: seniors, citizens who have problems with digital technology or with administrative procedures, or problems understanding of the French language. Their needs, their difficulties and their various feedbacks were able to help optimize the site and navigation on it.
Last important point: accessibility. ” Absolute priority of Service-Public.fr, the site wanted a very high level of compliance with the criteria of the general reference framework for improving accessibility (RGAA). It is in fact possible to navigate with a screen reader or Braille displays, and even to personalize the display of the site according to one’s needs, with the modification of colors or the magnification of characters.
Source: Government
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