Trouble with RTL+: Problems on the Smart TV


The entertainment service RTL+ appears to be affected by a disruption. Users report to us that they cannot open the service on the Smart TV.

There is apparently a problem with RTL+. (Source: RTL)

On the evening of November 6th, 2023, many readers reported in our RTL+ fault reporter that they were having difficulties with the entertainment offering. The service doesn’t seem to open on smart TVs. We also receive reports of isolated problems with the app.

The disorder occurs primarily in southern Germany and large cities such as Frankfurt am Main, Berlin and Cologne. During a self-test in our Hamburg editorial office, we could not find any problems. The cause of this is unknown, but perhaps it is just a short-term problem. If you are affected, be patient and try again a little later.

Also interesting…

Current disruption map from RTL+

This outage map was last updated on December 9, 2023 at 2:14 a.m. You can find a more current version in our fault reporter for RTL+. We will also try to help you – as far as possible – to resolve the problem.

RTL+ disruption map

Cities and regions affected

  • Berlin
  • Frankfurt am Main
  • Dusseldorf
  • Hamm

Most common disorders

  • Other problems (0.90%)
  • Problems on Smart TV (36.94%)
  • Login (8.11%)
  • App (18.92%)
  • Website (0.90%)
  • Problems on Android (2.70%)
  • Problems on iOS (6.31%)
  • Connection problems (25.23%)

Report fault

Fault detector from

We continuously measure the availability of RTL+ servers and services and show you any problems or disruptions. Here you can find the current error status for RTL+, support addresses and reports from the manufacturer about this problem. There you can also see whether the disruption is a local or national problem.

You can always see current disruptions and problems in our fault reporter. There we list the most important internet providers, network providers, online games and streaming services for you. You can also use our speed test to check whether there is a problem with your own line.

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