For the past few hours, the Orange and Sosh mobile network in France has been the victim of a major outage. According to many users, it is impossible to make calls while texting takes forever.
Notice to Orange subscribers, if you are having all the difficulty in the world making a call or sending an SMS, it is “normal”. Indeed, the mobile network of the operator is the victim of a major breakdown.
On Down Detector, a site specializing in identifying problems on the main services, the number of reports has skyrocketed since 4 p.m. this afternoon to reach 1,502 reports.
Unable to call on the Orange mobile network
According to the vast majority of complaints, it is impossible to make calls from a mobile. According to some users, there is no dial tone during the call and yet the recipient can clearly see the incoming call. When he picks up, communication fails.
Regarding SMS, the situation is not much better. According to many customers, texting takes an abnormally long time, with messages that spin endlessly. Other subscribers also complain of several malfunctions on the fiber Internet network (inability to connect to the Internet).
Also read: Orange outage – why thousands of subscribers are without network this morning
Orange apologizes for the inconvenience
For the moment, The cause of this failure is not yet determined. However, note that Orange officially spoke on Twitter around 5:15 p.m. Here is what we can read on the social network:
“Calls via Orange mobile networks in France are currently disrupted. Mobile Internet services are functional. In the event of malfunctions, we ask our customers to repeat their calls. The teams are fully mobilized to restore services and apologize for the inconvenience caused.
We don’t know when services will return to normal as of this writing. Of course, we will update this article as soon as we have more information to provide you on this outage.
Calls via the Orange mobile network in France are currently disrupted. Mobile Internet services are functional. In the event of malfunctions, we ask our customers to repeat their calls. The teams are fully mobilized to restore…
— Orange France (@Orange_France) May 30, 2023