A victim of fraud, a Caisse d’Epargne customer was robbed of 8,000 euros after opening her banking application. She must now negotiate with her bank to be reimbursed.
A client of a branch of the Caisse d’pargne de Haute Garonne had 8,000 euros deducted from her bank account. How? I was called on my cell phone. On the other end of the line, someone explained to me that they were from the fraud department of my bank and that I had been hacked. She asked me to open my application to block fraud. I was at work but I isolated myself and opened… , explains Galle The Dpche.
She had no idea she was being hacked. On my account, payments were made from Ireland for hotels in Amsterdam, I was told. I stayed on the line and was told everything was locked. I wanted to be sure. They were supposed to call me back within 24 hours. I hung up , continues the client.
Suspicious, the client of the Caisse d’pargne calls back the number. She actually falls on the fraud department of her bank who assures her that the latter does not call customers in this type of case. The young woman then opposes her card.
It is a disaster. I did not do anything
A week later, she discovers that 8,000 euros have been taken from her account. I was told that I had been negligent about confidentiality. I filed a complaint with the police. L, I understood that there are a lot of cases at the moment. each time, these are sums between 5,000 euros and 10,000 euros. It is a disaster. I did nothing, continues Galle. The client and the bank must now find a solution so that she can recover the amount of her damage.
“There is a mediation service,” says the Caisse d’Epargne Midi-Pyrnes, which regularly confronts this problem. This is unfortunately common so we are implementing a major anti-fraud campaign, explains the brand.
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Bank fraud on the rise
What happened to Galle is unfortunately common. At the beginning of June, the Banque de France published a press release warning the French against a telephone scam. A person presenting himself as an agent of the Banque de France, often posing as the fraud department, makes his interlocutor believe that fraudulent operations are in progress to push him to connect to his online customer space. The latter validates them believing to cancel them.
The number of fraudulent debit scams is growing. It is remotely (from a computer or a telephone) that the scammers do the most damage. In 2020, 1.3million metropolitan households reported having been victims of fraudulent debits into their bank account, according to a survey conducted by the SSMSI with INSEE.
Bank account: is your bank overwhelmed by the explosion of fraud?