By modifying its tariff schedules in April 2022, Bouygues Telecom made certain operations carried out with the operator’s customer service chargeable. This applies, for example, to cancellations, bill payments or wifi settings. Nevertheless, they remain free if they are carried out on the online site.
Bouygues Telecom modified its tariff schedules last April and this is not without consequences for the operator’s customers. On June 4, the Universfreebox site alert users that many free transactions became chargeable when carried out through Bouygues Telecom customer service.
Thus, paying your bill through customer support now costs 7.50 euros. Ditto for a change of IBAN or method of payment, or in the event of termination, migration of mobile option or request for duplicate invoices. A renewal of the mobile phone generates costs of 10 euros. The configuration of your wifi as well as the change of password, the name of the wifi network or the configuration of a client device as part of a pairing is invoiced 9euros.
Pricing mentioned when calling
All these operations were previously free even when users went through customer service. However, it is important to insist on the fact that they remain so if they are made directly on the Bouygues Telecom website, as recalled Capital.
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Asked by our colleagues on Wednesday June 8, Bouygues Telecom indicated that these services were only chargeable when they involved support from customer service advisers, while specifying that users wishing to access these services were systematically informed of this pricing during the call.
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