what you need to know and do

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A leak of personal data of its subscribers was detected, and the company chose the path of transparency.

After SFR in September, on October 2, Free sent an email to its subscribers to tell them the bad news. Basically, a hacker wandered into their database. On the menu: first and last names, telephone numbers, and postal addresses.

But be careful, Free wants to reassure us: your banking details and passwords have remained safe, protected from prying eyes.

Smart people could contact you pretending to be Free (or anyone else for that matter). Their goal? Extract even more information from you, such as your identifiers or your bank card numbers.

Free therefore advises us to remain on our guard. If you receive a suspicious call from someone claiming to be from Free, beware! Even if they know your name, address, and your dog’s name, don’t give them your sensitive information. Free insists: they will never ask you for your passwords or banking details over the phone.

And if you notice something strange on your Freebox account, like services you didn’t order or invoices that don’t match anything, contact Free.

What should we do if we are affected by this leak?

In short, caution is now required. Here are some steps to take. These reflexes should be adopted by both individuals and businesses:

  • Update all your systems : OS updates for your devices close security gaps. It is imperative to do them when possible, on smartphone, tablet and computer.
  • Use a password manager : One of the most common mistakes is using the same password for all your accounts. A password manager allows you to create fairly complex ones for each account and save them.
  • Enable two-factor authentication (2FA) : it is an additional layer of security which takes the form of a second step of simple and quick authentication by email or SMS.
  • Be vigilant at all times : there are a few small reflexes to automate: never click on a suspicious link in an email or an SMS, check suspicious connections on mailboxes and social networks and take a daily look at your bank account to ensure that there are no suspicious transactions. It is all the more important after a leak of this type, because malicious people could use the data from the leak to impersonate your operator.

Also read:
How to secure your smartphone, tablet or PC? The ultimate guide!

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