Is WhatsApp showing an error message or not wanting to send messages? Here we collect common problems of the messenger and suitable solutions for you.
We show you how to solve problems with WhatsApp. (Source: netzwelt)
WhatsApp is the number 1 means of communication for mobile phone users. The panic is all the greater when Messenger is unable to send any messages or the download of an image fails. In this article we will show you common WhatsApp problems and suitable solutions.
If the messenger does not work as usual, you should first check two things:
- the status of the WhatsApp servers
- your internet connection
This is how you check the status of the WhatsApp servers
WhatsApp used to give you the option, at least in the Android app, to check whether there was a problem with the service’s servers. However, the “System Status” option was removed from the settings some time ago.
Our Netzwelt fault indicator closes this gap. Here you can see at a glance whether you are the only one having a problem with WhatsApp or whether many other users are also complaining about difficulties with Messenger.
Rule out the internet connection as a source of error
If our fault indicator shows a “green light”, the next source of error is the internet connection of your mobile phone. If you are connected to a WLAN, switch the WLAN off once and check whether the problem persists when using the messenger over the mobile network. You can find out how to solve problems with the mobile network on your mobile phone or your WLAN in the following articles:
Depending on the type of disruption, it can also help to set a proxy server in WhatsApp and use it to establish a connection to the messenger.
If there is no problem with WhatsApp and your mobile phone is connected to the Internet without errors, there are other sources of error that can cause one or the other problem with WhatsApp. Below we have put together solutions for the most common WhatsApp problems.
Solutions to the most common WhatsApp problems
WhatsApp desktop does not start
WhatsApp Desktop just won’t start on the PC?
The WhatsApp desktop application causes problems on some Windows computers. You can find out what you can do if WhatsApp Desktop does not start in the linked article.
No sound for incoming messages
You receive a WhatsApp message, but your cell phone remains silent?
WhatsApp reports “Date is incorrect”
WhatsApp shows the error message “Date does not match” when you start and denies you access to your chats?
Blue ticks on voicemails gone
WhatsApp suddenly no longer symbolizes you with blue ticks that a voice message has been listened to?
Backup hangs
WhatsApp offers a backup function that automatically backs up your chats and the pictures and videos shared via Messenger every day. But sometimes this takes forever, or rather: the backup hangs.
WhatsApp cannot be updated
You want to update WhatsApp to the latest version to be able to use new features, but the messenger refuses to update?
Live location not updating
Is your live location stuck on WhatsApp and just not updating?
Images cannot be downloaded
You receive a picture via WhatsApp and want to look at it. But after clicking on download nothing happens?
WhatsApp no longer shows profile pictures
Profile pictures are no longer displayed in WhatsApp.
Voice messages are not recorded / sent
WhatsApp does not record your voice message or does not send the sound recording.
Camera always zooms
The WhatsApp camera always zooms in on the subject undesirably?
Videos cannot be played
Have you received a funny video, but WhatsApp just won’t play it?
How to fix error 927
You get the error 927 when downloading WhatsApp? This indicates a problem with the Google Play Store.
Are you getting error 927 when downloading WhatsApp? That doesn’t have to be the case, in our tip “WhatsApp: Fix error 927” you will find a solution to the problem.
Fix error 923
The error message 923 on WhatsApp indicates insufficient memory or a defective installation file.
Fix error 491
If you receive error message 491 when downloading WhatsApp, this indicates a problem with the Google Play Store on your device.
Error message: Memory almost full
This problem is only present on iOS. The error message “memory almost full” sometimes occurs without reason, sometimes when trying to save data.
Voice Messages: Recording keeps stopping
When creating a voice message, WhatsApp stops recording after a few seconds.
No sound on voice messages
You have received a voice message, but there is no sound when playing it?
If you don’t hear any sound during voice messages, this can have several reasons. On netzwelt you will find the most common causes of the WhatsApp problem “No sound in voice messages”.
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