When taxpayers praise… “the courtesy” of tax officials


This is what emerges from an annual survey carried out by Bercy in which 95% of individuals were satisfied with the impots.gouv.fr site in 2021.

If, as shown by a recent Harris Interactive survey for the Council for compulsory levies, 62% of French people think they pay too much tax, at least they don’t have the unpleasant feeling of being mistreated by their tax collector! On the contrary, the annual survey carried out by Bercy on the subject shows that 95% of individuals were satisfied with the impots.gouv.fr site in 2021 (same level as in 2020) and that 88% have it were exchanges they had with the tax officials.

Thus, 94% rent “the courtesy and friendliness of the agents”, 92% their ability to understand their needs and 91% the clarity of the response provided… On the other hand, they consider that the tax administration could simplify the procedures even more (60%), and shorten response times and file processing ( 56%) or give simpler answers (55%). It should be noted that more than a third of the French never have any contact (neither by telephone nor via the site) with the tax authorities…

More generally, the general satisfaction of users with regard to public services reached a rate of 73% in 2021, indicates the barometer of the Paul Delouvrier Institute. With hindsight, the French judge rather positively the way in which the administrations have faced the Covid crisis, three quarters of them believing that they have “know how to ensure continuity of service and adapt their methods of contact with users” – better judgments than the previous year. But the French are still nearly 40% to estimate that since the health crisis public services are less accessible…

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