Why ING customers turn to online banking Monabanq

Comprehensive current account offers, life insurance and customer service: the online bank Monabanq has no shortage of arguments to attract ING customers looking for a new bank.

Many banking customers from ING have already chosen Monabanq. The online bank, which signs people before the money, does not lack arguments to convince these customers in their search for a new bank and to clarify their choices. Starting with a full range of products and services.

Monabanq: A full range with unlimited operations

Many former ING customers have already found an alternative by subscribing to one of the four comprehensive current account offers offered by the online bank, whose majority shareholder is Crdit Mutuel Alliance Fdrale. These current accounts are certainly paying, from 2 euros per month, but they do not include any hidden costs. At Monabanq, the Uniq+ account is also the most popular because it allows transactions to be carried out, in France and abroad, unlimited, with insurance and assistance included.

Monabanq: all offers and the top of the range accessible without income conditions

To provide proof of its brand signature, people before money, Monabanq has lifted the income condition barrier for all of its services and products, even for top-of-the-range bank cards. Thus, many new customers, coming from ING, have acquired a Visa Premier card or a Visa Platinum card where no income condition is required to qualify. And unlike what is applied in some online banks, no additional fees are applied if the customer does not use his card. This is one of the particularities of Monabanq: usage is always prioritized over status and all offers and products are accessible regardless of income.

Monabanq: a human bank with advisers and an irreproachable quality of service

A bank that is both human and digital, Monabanq makes it a point of honor to pamper its customers. At Monabanq, taking great care of customers means having a human presence at every contact and behind every decision. Proximity is a promise. Appointments can be made directly online and are guaranteed within 24 hours. Advisors can be reached on weekdays from 8 a.m. to 9 p.m. and on Saturdays until 4 p.m., by telephone, chat, email and on social networks. Winner of the Elected Customer Service of the Year competition in 2022 for the 5th consecutive year, the Monabanq online bank is present in terms of relational excellence and its irreproachable quality of service. Another distinction: Monabanq won the 2022 Banking Trophies this year, awarded by Moneyvox, in three categories: day-to-day banking adviser, website and mobile application.

Monabanq: Experts to support customers

To support and retain its customers, Monabanq offers an agency of Expert Advisors, bringing together specialist advisors in different fields, and available to support its customers at key times in their banking journey, where they need it most, and at no extra cost. additional. Its expert advisers intervene during the life of the customers and can also be consulted concerning savings, life insurance products, loans such as mortgages, etc.

Nobanques: the cheapest offers to control your budget

Monabanq and life insurance Monabanq Vie Premium

With Monabanq Vie Premium, Monabanq offers a life insurance contract with Generali, which is also ING’s partner today, which facilitates the transfer conditions of ING Monabanq. Life insurance at Monabanq is distinguished by the absence of entry fees, exit fees, fees for changing the management mode and payment fees. Monabanq life insurance is an ideal solution for investing savings, protecting your spouse in the event of a life accident, building up additional retirement savings or even optimizing the transfer of your assets. Different management modes are also offered: pilot management and free management. Accessible from 500 euros with the implementation of monthly payment programs of 50 euros, Monabanq Vie Premium authorizes redemptions in 72 hours.

Monabanq, the online bank of Crdit Mutuel Alliance Fdrale

Online bank of the Crdit Mutuel Alliance Fdrale, Monabanq can count on a strong shareholder. It is a guarantee of confidence for its customers, not only in terms of security, but also of services. Moreover, Monabanq customers can use the Crdit Mutuel and CIC branches to deposit money or their cheque.

Monabanq: a responsible bank committed to the environment

For some, being a Monabanq customer is also a matter of meaning and responsibility! At Monabanq, customers can, if they wish, reduce their carbon footprint. With the Green by Monabanq service, they can receive an estimate of their carbon footprint defined according to their expenses. Also, the Monabanq online bank is keen to offer its customers innovative and responsible solutions. The new Monabanq bank cards carry ethical values ​​and are made of recycled material (85.5% recycled pvc). These new recycled PVC models are part of the responsible management of bank cards and reflect Monabanq’s convictions in terms of environmental protection.

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