A technical incident prevented customers of BNP Paribas and its online banking subsidiary Hello Bank from paying or withdrawing money by bank card. A huge bug which lasted almost 3 hours, from 10:15 a.m. to 1 p.m. this Tuesday March 5, 2024 according to the bank.
THE BNP, WHAT IS HAPPENING? Attention everyone: general breakdown at BNP. Unable to withdraw and pay with your card. Application unavailable. From mid-morning on Tuesday, March 5, messages from customers complaining about the impossibility of using their bank card multiplied on X (formerly Twitter).
To the first messages, the bank responded. To check this, come to DM now. We are available. Then the messages became more understanding, which allowed us to see that the bank was then aware of the general outage: Sorry for the inconvenience caused 😞. To check together. I invite you to ask us in DM. We are available.
An internal technical incident affected some of our customers in the use of their bank card
An internal technical incident affected some of our customers in the use of their bank card, the leading French bank in terms of profit told AFP, stressing that this incident (was) now resolved. This outage affected individual and professional customers of the bank but not corporate customers, according to the bank’s press service, which did not specify the exact number of customers affected. BNP Paribas has 7.1 million individual customers in France, and its subsidiary Hello Bank! claims more than 800,000.
The bank finally presented a public apology to its customers on X, many of whom complained about this outage.
The last major outages in the payments sector in France came, on October 21 and November 7, from the service provider Worldline, which was not involved this time. It is also not a cyberattack, specifies BNP Paribas.