With the SignalConso app, the government goes to war against fraud


The SignalConso device now has its own mobile application. Indeed, the government deployed a few days ago a free mobile application, available on iOS and Android, to further encourage consumers to report the frauds they face on a daily basis.

This aims to make it easier for them to report different types of problems, such as a package that did not arrive at its destination or a false promotion. In total, 17 categories of problems are offered on the application (internet telephony, bank insurance, car, energy, repair work, abusive canvassing, food poisoning, etc.). Objective: to promote the amicable settlement of disputes between consumers and businesses. But if the merchant is not conciliatory, the Directorate General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF) may enter the scene to trigger checks, which may lead to sanctions.

SignalConso

SignalConso is a platform that allows consumers to report problems with companies, get answers and solutions, and help improve the quality of products and services offered in the market.

  • Downloads:
    22
  • Release date :
    05/24/2023
  • Author :
    DGCCRF
  • Licence :
    Free license
  • Categories:

    Security – Information

  • Operating system :

    Android, iOS iPhone / iPad

Future developments in view of the Olympics

Since its launch in 2020, the SignalConso device has been used by more than 320,000 consumers who have filed nearly 500,000 reports on the dedicated website, according to the government. More than 43% of reports concern websites: product quality, delivery times, warranty, withdrawal or refund conditions, lack of legal notices, etc. Figures that should explode in the coming months with the mobile application.

This should indeed help to make this system better known to the general public to fight against fraud. The application should quickly evolve to take into account the problems encountered in the context of the Rugby World Cup this year and the Paris 2024 Olympic Games. Two events conducive to scams.



Source link -98