Colleagues about to leave, files that accumulate on the desks of advisers: this situation, Danièle Gourdet encountered it a little too ” frequently “ to his liking, within the branches of the LCL banking network. “In an agency with 10 employees, we has 6 employees leaving, and the workload shifts to the remaining 4 employees”, regrets this national trade union representative FO of LCL.
Marked by several successive reorganizations, the subsidiary of the Crédit Agricole group experienced an unprecedented cascade of departures in 2022. To the point that the unions launched, in May, a right to alert procedure, for a serious risk to the health of workers. At the end of an extraordinary meeting of the central social and economic committee (CSEC), the elected personnel decided unanimously, on May 25, to order an expert assessment of psychosocial risks.
“Insufficient numbers create discontent, notes Vincent Chaudat, CGT central delegate at LCL. We see exasperated customers arriving, sometimes with good reason. After having had several altercations with a client, we have colleagues on leave who can no longer come back. »
Worrying rise in layoffs and resignations
In the text of the right to alert, which takes up the figures communicated in the bank’s provisional 2022 social report, the unions express their concern at the number of dismissals and resignations, up 30% compared to 2019. The rate absenteeism increased by 24% over the same reference period.
At issue, according to Vincent Chaudat: a “numbers policy”which would push “coworkers worn out by pressure” towards the exit and encourage them to “crossing the red line” to achieve their goals. According to elected staff, the CSEC had already alerted management several times to the working conditions of employees. “I am worried, because we have been agitating for more than two years, and nothing is moving, assures Danièle Gourdet. Since 2016, there have been three branch closure plans. »
According to the FO union representative, this deleterious social climate is fueling the rise in psychosocial risks: “Situations of harassment are increasing in several regions”. Salaries remain another point of contention at LCL. While the bank has garnered “916 million profits in 2022”, she would be “in the trailing pack” in terms of remuneration compared to its competitors, which would encourage its employees to ” go look somewhere else “believes Vincent Chaudat.
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