Since Elon Musk took orders, many companies have wanted to reduce (or even stop) their activities on Twitter.
A few days ago, Slack announced the withdrawal of its “Slack Status” account on X, now preferring to redirect users to a dedicated website. The group’s decision to reduce its activity on X (formerly Twitter) is far from isolated, since American Express has locked its account @AskAmex last August, while Air France has no longer provided customer service through direct messages on the network since last April.
X: the flight of companies brings happiness… to crooks
For several months now, many companies have changed the way they operate (and in particular communicate) through companies in question.
According to the media NL Times, the KLM company is one of the recent “victims”. Just like Air France, KLM no longer provides any customer service via the platform, as indicated in a pinned post, dated 1er may. However, various customers have recently been approached by fake accounts, in the hope of stealing some money from them.
Many fake accounts (and real scams) on X
Various KLM customers, who tried to contact the company via Twitter, were contacted by fake accounts, allegedly affiliated with the company. The latter promise to take into account the requests of the clients in question, and invite them to provide a telephone number, in order to advance their file.
Obviously, customers who provide their number are then contacted via WhatsApp, where the scammers ask them for private information and some banking information.
Note that KLM is far from being the only company affected by this phenomenon, since there are numerous fake accounts affiliated (deceptively) with brands such as Turkish Airlines, British Airlines, Ryanair, Hotels.com or even LastMinute.com.
Remember that companies officially verified on X do not have a blue certification badge (which is now obtained via X Premium, formerly Twitter Blue), but a gold badge.
In the absence of a golden badge, to check whether the account of a company/brand is possibly authentic, we can also rely on the profile name, the number of subscribers or even the date of creation of the account in question, but the However, greater caution is still required here.
Source : NL Times
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